1. Booking and Confirmation

1. To confirm your tour, you must fill out our Tour Application Form and pay a deposit of 500 USD per person, depending on the tour.

2. We accept payments via Visa, MasterCard, or bank transfer.

3. After successful deposit payment, we will send a confirmation email.

4. The balance of the trip must be paid at least one week prior to the tour start date. Failure to pay on time will be considered a cancellation, and cancellation fees will apply.

5. No booking or contract will be valid until the deposit and completed booking form are received.

 

2. Cancellation Policy

We have a flexible and reasonable cancellation policy:

Refunds:

• One month before trip: 25% deducted of deposit.

• Half month before trip: 50% deducted of deposit

After Full Payment:

• Cancellations are accepted at any time, but fees apply as above.

• If we cancel the trip for any reason, full refund will be provided.

 

3. Rules and Responsibilities of Travelers

For your safety and a smooth tour experience, you must:

• Follow the instructions of the tour guide at all times.

• Respect local traditions and nomadic customs.

• Be prepared for varied weather conditions.

• Notify us of chronic medical conditions, medications, or special equipment before the trip.

• Inform us of dietary restrictions.

• Pay the agreed trip price on time.

• Avoid excessive alcohol and disturbances.

• Treat drivers, cooks, and local staff with respect.

• Be punctual.

• Travel responsibly and avoid littering.

• No smoking in vehicles.

• Keep personal belongings, passports, and visas secure.

 

4. Our Responsibilities

Our team will:

• Provide the tour as booked and adhere to the agreed itinerary, start date, and timing.

• Assign an experienced local guide familiar with the locations and logistics.

• Ensure technical integrity of vehicles used in the tour.

• Provide guidance on potential dangers and difficulties.

• Be present at the scheduled meeting points.

• Notify travelers of major changes before departure.

 

5. Limitations of Liability

We are not responsible for:

• Cancellation or delays of domestic or international flights/trains.

• Weather conditions and natural events (storms, earthquakes, landslides).

• Actions caused by traveler negligence or personal risk-taking.

• Loss or misplacement of personal belongings.

• Consequences of terrorist attacks, political unrest, war, or other events beyond our control.

• Compensation for unused services, transport, or accommodations.

 

6. Safety

• The guide prioritizes your safety and the safety of the group.

• You must respect the guide’s instructions and follow rules for your own safety.

• Any injury caused by disregard for instructions is the traveler’s responsibility.